Privacy Policy

Who We Are

Shopsomo is operated by Suizhou Zhendi Trading Co., Ltd., an English translation of the company’s Chinese legal name. This Privacy Policy explains how we handle personal information when you visit shopsomo.com, use our online store, purchase products, contact us, or exercise a privacy right.

“Personal information” means information that identifies you or can reasonably be linked to you. The information we handle depends on how you interact with the store, the services involved, your location, and your privacy choices.

Information You Provide

When you place an order, we may collect your name, email address, telephone number, billing address, shipping address, purchased items, delivery instructions, and other information needed to complete the transaction. We also maintain order confirmations, payment status, transaction references, shipping updates, and records of returns or refunds.

If you create a customer account, we may process the contact details, order history, preferences, and account information associated with it. If you subscribe to marketing, we process the contact details and preferences needed to deliver and manage those communications.

When you contact us, we process the information in your message and any supporting materials you provide, such as an order number, photographs of an item or its packaging, or details of a delivery issue. Please avoid sending sensitive personal information that is unnecessary for your request.

Payments are handled through the methods available at checkout. The relevant payment provider processes the information required to authorize and complete a payment. Shopsomo generally receives payment status and transaction details rather than complete payment card numbers.

Information Collected Through the Website

When you visit the store, Shopify and other service providers may collect technical and usage information. This can include your IP address, browser and device type, operating system, language or region settings, referral source, pages visited, products viewed, searches, cart activity, checkout interactions, and the time and manner of your interactions with the website.

Cookies and similar technologies may generate online identifiers and records of your visits. Approximate location may be inferred from an IP address. The information collected depends on the technologies active on the website and the choices you make through available privacy controls.

Sources of Information

We receive information directly from you when you order, create an account, subscribe, or contact us. We receive technical and interaction information from your use of the website. We may also receive information from Shopify and providers involved in payments, fulfillment, delivery, fraud prevention, customer support, analytics, or advertising when they help us provide those services.

If you interact with an advertisement for Shopsomo, an advertising partner may provide information about that interaction or a related conversion. The information available to us depends on the partner’s service and your privacy choices.

Why We Use Information

We use personal information to operate the store, display products, maintain your cart and account, process payments, fulfill orders, arrange shipping, provide order updates, and handle returns, refunds, and customer service requests.

We also use appropriate information to maintain website security, detect and investigate fraud or misuse, troubleshoot technical issues, keep required business records, resolve disputes, and meet legal obligations.

Where permitted, we analyze store activity to understand how customers use the website and improve its products, content, and services. We may measure advertising performance, attribute visits or purchases to campaigns, and show or help deliver advertising relevant to potential customers. We send promotional messages only where permitted and provide a way to stop receiving them.

Depending on the activity and applicable law, our reason for processing may be to perform a contract with you, comply with a legal obligation, pursue a legitimate business interest that is not overridden by your rights, or act on your consent. Where we rely on consent, you may withdraw it. Withdrawal does not affect processing that was lawful before it.

Cookies, Pixels, and Similar Technologies

Essential technologies support functions such as maintaining a shopping cart, operating checkout, remembering a session, and protecting the website. Other technologies may help us understand website traffic, measure advertising, or show relevant advertisements.

A cookie is information stored by a browser. A pixel or script can record an interaction on a webpage and may use browser or device information and online identifiers. An API or other server-side connection can transmit an event between service providers without relying solely on a browser cookie. These methods have different effects, so disabling browser cookies may not stop every permitted form of data sharing.

Where applicable law requires consent, non-essential advertising technologies must not begin collecting or sharing information before the required consent is obtained. Continuing to browse the website is not treated as consent to advertising tracking. A visitor must be able to make and change the choices required by applicable law.

When We Share Information

We share information with Shopify to operate the online store and with providers that perform services for us, such as payment processing, hosting, security, fulfillment, delivery, customer support, and technical maintenance. Each provider receives information relevant to its role.

We may share appropriate information with analytics and advertising partners to understand website activity, measure campaigns, attribute conversions, and deliver advertising where permitted. We may disclose information to professional advisers, regulators, law enforcement, or other parties where necessary to comply with applicable law, respond to a lawful request, protect rights or safety, or address a dispute.

Information may also be disclosed in connection with a business reorganization or transfer, subject to applicable legal requirements. We do not treat a third party’s independent website or service as part of Shopsomo merely because our website links to it.

Under some privacy laws, certain advertising disclosures can be classified as a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged for the information. The rights and choices available to you depend on applicable law and the processing involved.

AppLovin Advertising

Shopsomo works with AppLovin Corporation (“AppLovin”) as an advertising partner. AppLovin may help deliver or personalize advertisements, measure their effectiveness, attribute visits and purchases to campaigns, analyze advertising activity, and improve its advertising services, including its advertising technology.

Information that an enabled AppLovin website integration could collect or receive includes IP addresses, browser and device information, online identifiers, advertising interactions, pages or products viewed, searches, items added to a cart, checkout activity, and purchase-related events. The exact categories depend on the integration that is active, its settings, applicable permissions, and your privacy choices. Listing a category here does not mean Shopsomo transmits every category to AppLovin.

An AppLovin integration may operate through a browser-side pixel, cookies, a script, an API, or another connection. A browser-side integration may observe permitted website interactions and technical signals. An API or server-side integration may send permitted events without depending entirely on a browser cookie. If an integration is configured to share an email address, telephone number, customer identifier, or location-related detail for advertising or matching, that sharing must be accurately reflected in the store’s technical settings, notices, and applicable consent or opt-out controls. This policy does not state that such contact details are currently transmitted.

AppLovin may process information it receives for advertising delivery, interest-based advertising where permitted, measurement, attribution, campaign optimization, analytics, service improvement, and fraud or invalid-activity detection. AppLovin’s own practices and the choices it offers are described in its privacy materials.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

Where consent is legally required for AppLovin-related processing, it must be specific and informed and obtained before that processing begins. Withdrawing consent must affect subsequent processing to the extent required by law. Applicable opt-out requests and recognized privacy signals must also be respected and communicated through the relevant integrations where required.

Advertising and Cookie Choices

You may use the privacy choices made available on the website and contact us at [email protected] to ask about consent, withdrawal, or advertising-related processing.

The store’s Your Privacy Choices page describes choices available under applicable U.S. state laws. Availability of a device-based opt-out through that page may depend on your location. Where required by applicable law, we will honor a valid Global Privacy Control signal or another legally recognized opt-out signal for the relevant browser or device.

You can also change certain browser settings or delete cookies. Those actions may affect the operation of the store and do not necessarily withdraw consent or stop data transmitted by every integration. If you use multiple browsers or devices, a browser-specific choice may need to be made separately on each one.

You may continue to see advertising after opting out of interest-based advertising, but it may be less relevant to your interests.

If AppLovin holds information associated with your email address or telephone number through its e-commerce advertising services, you may use AppLovin’s Privacy Rights Request Portal to request access to or deletion of information held by AppLovin. A request to AppLovin does not replace a request to Shopsomo concerning information we hold.

Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to know whether we process your personal information, request access to it, correct inaccurate information, request deletion, receive a portable copy of certain information, or object to or restrict certain processing.

You may also have the right to withdraw consent, opt out of certain targeted advertising or sales or sharing of information, and challenge or appeal a decision about a privacy request where applicable law provides that right.

To exercise a right, email [email protected]. Describe the request and provide enough information for us to identify the relevant account or transaction. We may ask for additional information reasonably necessary to verify your identity or your authority to act for another person. We will use verification information for that purpose and respond in accordance with applicable law.

Some information may need to be retained after a deletion request to complete a transaction, comply with a legal obligation, prevent fraud, resolve a dispute, or establish or defend a legal claim. We will explain a restriction on a request where applicable law requires us to do so. You may contact us if you believe a request has not been handled correctly.

Marketing Communications

If you receive promotional emails, you can use the unsubscribe instructions in the message or email us at [email protected]. Opting out of marketing does not prevent necessary communications about an order, payment, delivery, return, refund, security issue, or service inquiry.

Retention

We retain information for no longer than reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law. In assessing a period, we consider the type and sensitivity of the information, whether an order or request is ongoing, recordkeeping requirements, fraud and security needs, and the possibility of a dispute or legal claim.

When information is no longer needed, we take reasonable steps to delete it, anonymize it, or dispose of it securely, subject to applicable law and technical limitations. A service provider may apply its own retention rules to information it processes independently; its privacy notice provides further details.

International Processing

Shopsomo operates from China and uses providers and partners that may process information in other countries or regions. Privacy laws and protections may differ between those locations. Where a transfer requires particular safeguards under applicable law, we will apply the safeguards required for that transfer.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse. Access to information is limited according to operational needs. No website, transmission method, or storage system can be guaranteed completely secure.

If you have a customer account, take care to protect your sign-in details and contact us if you believe your account or personal information has been compromised.

Children

The store is intended for general shopping and is not directed to children under the age defined by applicable law. We do not knowingly collect children’s personal information in violation of applicable law or intend to provide children’s information to AppLovin. If you believe a child has provided personal information to us, email [email protected] so that we can review the matter.

Third-Party Websites and Services

Our website may link to services that Shopsomo does not operate. Their collection and use of information are governed by their own privacy notices. Review those notices before providing information directly to a third party.

Contact Us

For privacy questions, consent withdrawal, advertising choices, or requests concerning your personal information, email [email protected] or call +1646-113-1399. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).

Shopsomo is operated by Suizhou Zhendi Trading Co., Ltd., an English translation of the company’s Chinese legal name. Our business address is No. 142-03, Group 5, Caodianzi Residents’ Committee, Xicheng Subdistrict, Zengdu District, Suizhou, Hubei Province, China.