Refund Policy

Return Eligibility

Shopsomo accepts return requests for eligible products within 30 days of delivery, subject to this policy and applicable law.

For a standard change-of-mind return, the product must be unused and in its original condition. Please return its original packaging, accessories, and included components where reasonably available. Proof of purchase, such as an order number or confirmation, is required.

A product damaged after delivery by misuse, improper handling, or unauthorized modification may not qualify for a change-of-mind return. These conditions do not limit rights relating to products that are defective, damaged in transit, misdescribed, or incorrectly supplied.

Requesting a Return

Email [email protected] before sending a product back. Include your order number, the product name, the reason for the request, and photographs of the product and packaging where relevant. We will review the request and provide return instructions. Please do not ship a return before receiving those instructions.

Damaged, Defective, Incomplete, or Incorrect Products

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs where available.

We will assess the circumstances and provide an appropriate remedy under this policy and applicable law. Depending on the issue, that may include a full or partial refund, a replacement subject to availability, return shipping assistance, or another suitable remedy. A request to report a problem promptly does not reduce any mandatory consumer rights.

Return Shipping Costs

For a change-of-mind return, the customer is generally responsible for return shipping unless we agree otherwise or applicable law requires another arrangement. Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

Where a product is confirmed damaged, defective, or incorrectly supplied because of our error, we will provide appropriate return shipping assistance and will not require you to bear costs that applicable law requires us to cover.

Refund Processing

After an approved return arrives and is inspected, we will notify you of the refund decision. Approved refunds are generally issued to the original payment method. We aim to initiate an approved refund within 5–10 business days after receiving and inspecting the returned product.

Your bank, card issuer, or payment provider may need additional time to display the funds. This processing target does not extend a shorter deadline required by law.

Exchanges, Replacements, and Cancellations

If you receive a damaged, defective, or incorrect item, contact us to discuss a replacement or other appropriate remedy. Replacements depend on stock and shipping availability. If the original item is unavailable, we may offer a refund or another mutually agreed solution, subject to applicable law.

For an exchange based on preference, contact us before returning the product. Additional shipping charges may apply where permitted by law and disclosed in advance.

If you wish to cancel or change an order, contact us as soon as possible. We will make reasonable efforts to accommodate the request before processing or dispatch. Changes or cancellation cannot be guaranteed once processing or shipping has begun. If an order has shipped, you may request a return under this policy and applicable law.

Lost or Undelivered Orders

If an order does not arrive within its estimated delivery window, contact us with your order number. We will review tracking information and investigate with the carrier where appropriate. If a shipment is confirmed lost or cannot be delivered, we will work with you on an appropriate resolution under applicable law.

Return Address

Arrange every return with customer service before shipment. The return address is Suizhou Zhendi Trading Co., Ltd., No. 142-03, Group 5, Caodianzi Residents’ Committee, Xicheng Subdistrict, Zengdu District, Suizhou, Hubei Province, China.

For assistance, email [email protected] or call +1646-113-1399 during Monday–Friday, 9:00 AM–6:00 PM (UTC+8).