Privacy Policy

Who We Are

Shopsomo is operated by Suizhou Zhendi Trading Co., Ltd., an English translation of the company’s Chinese legal name. This Privacy Policy explains how we handle personal information when you visit shopsomo.com, use our online store, purchase products, contact us, or exercise a privacy right.

“Personal information” means information that identifies you or can reasonably be linked to you. The information we handle depends on how you interact with the store, the services involved, your location, and your privacy choices.

Information You Provide

When you place an order, we may collect your name, email address, telephone number, billing address, shipping address, purchased items, delivery instructions, and other information needed to complete the transaction. We also maintain order confirmations, payment status, transaction references, shipping updates, and records of returns or refunds.

If you create a customer account, we may process the contact details, order history, preferences, and account information associated with it. If you subscribe to marketing, we process the contact details and preferences needed to deliver and manage those communications.

When you contact us, we process the information in your message and any supporting materials you provide, such as an order number, photographs of an item or its packaging, or details of a delivery issue. Please avoid sending sensitive personal information that is unnecessary for your request.

Payments are handled through the methods available at checkout. The relevant payment provider processes the information required to authorize and complete a payment. Shopsomo generally receives payment status and transaction details rather than complete payment card numbers.

Information Collected Through the Website

When you visit the store, Shopify and other service providers may collect technical and usage information. This can include your IP address, browser and device type, operating system, language or region settings, referral source, pages visited, products viewed, searches, cart activity, checkout interactions, and the time and manner of your interactions with the website.

Cookies and similar technologies may generate online identifiers and records of your visits. Approximate location may be inferred from an IP address. The information collected depends on the technologies active on the website and the choices you make through available privacy controls.

Sources of Information

We receive information directly from you when you order, create an account, subscribe, or contact us. We receive technical and interaction information from your use of the website. We may also receive information from Shopify and providers involved in payments, fulfillment, delivery, fraud prevention, customer support, analytics, or advertising when they help us provide those services.

If you interact with an advertisement for Shopsomo, an advertising partner may provide information about that interaction or a related conversion. The information available to us depends on the partner’s service and your privacy choices.

Why We Use Information

We use personal information to operate the store, display products, maintain your cart and account, process payments, fulfill orders, arrange shipping, provide order updates, and handle returns, refunds, and customer service requests.

We also use appropriate information to maintain website security, detect and investigate fraud or misuse, troubleshoot technical issues, keep required business records, resolve disputes, and meet legal obligations.

Where permitted, we analyze store activity to understand how customers use the website and improve its products, content, and services. We may measure advertising performance, attribute visits or purchases to campaigns, and show or help deliver advertising relevant to potential customers. We send promotional messages only where permitted and provide a way to stop receiving them.

Depending on the activity and applicable law, our reason for processing may be to perform a contract with you, comply with a legal obligation, pursue a legitimate business interest that is not overridden by your rights, or act on your consent. Where we rely on consent, you may withdraw it. Withdrawal does not affect processing that was lawful before it.

Cookies, Pixels, and Similar Technologies

Essential technologies support functions such as maintaining a shopping cart, operating checkout, remembering a session, and protecting the website. Other technologies may help us understand website traffic, measure advertising, or show relevant advertisements.

A cookie is information stored by a browser. A pixel or script can record an interaction on a webpage and may use browser or device information and online identifiers. An API or other server-side connection can transmit an event between service providers without relying solely on a browser cookie. These methods have different effects, so disabling browser cookies may not stop every permitted form of data sharing.

Where applicable law requires consent, non-essential advertising technologies must not begin collecting or sharing information before the required consent is obtained. Continuing to browse the website is not treated as consent to advertising tracking. A visitor must be able to make and change the choices required by applicable law.

When We Share Information

We share information with Shopify to operate the online store and with providers that perform services for us, such as payment processing, hosting, security, fulfillment, delivery, customer support, and technical maintenance. Each provider receives information relevant to its role.

We may share appropriate information with analytics and advertising partners to understand website activity, measure campaigns, attribute conversions, and deliver advertising where permitted. We may disclose information to professional advisers, regulators, law enforcement, or other parties where necessary to comply with applicable law, respond to a lawful request, protect rights or safety, or address a dispute.

Information may also be disclosed in connection with a business reorganization or transfer, subject to applicable legal requirements. We do not treat a third party’s independent website or service as part of Shopsomo merely because our website links to it.

Under some privacy laws, certain advertising disclosures can be classified as a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged for the information. The rights and choices available to you depend on applicable law and the processing involved.

AppLovin Advertising

Shopsomo works with AppLovin Corporation (“AppLovin”) as an advertising partner. AppLovin may help deliver or personalize advertisements, measure their effectiveness, attribute visits and purchases to campaigns, analyze advertising activity, and improve its advertising services, including its advertising technology.

Information that an enabled AppLovin website integration could collect or receive includes IP addresses, browser and device information, online identifiers, advertising interactions, pages or products viewed, searches, items added to a cart, checkout activity, and purchase-related events. The exact categories depend on the integration that is active, its settings, applicable permissions, and your privacy choices. Listing a category here does not mean Shopsomo transmits every category to AppLovin.

An AppLovin integration may operate through a browser-side pixel, cookies, a script, an API, or another connection. A browser-side integration may observe permitted website interactions and technical signals. An API or server-side integration may send permitted events without depending entirely on a browser cookie. If an integration is configured to share an email address, telephone number, customer identifier, or location-related detail for advertising or matching, that sharing must be accurately reflected in the store’s technical settings, notices, and applicable consent or opt-out controls. This policy does not state that such contact details are currently transmitted.

AppLovin may process information it receives for advertising delivery, interest-based advertising where permitted, measurement, attribution, campaign optimization, analytics, service improvement, and fraud or invalid-activity detection. AppLovin’s own practices and the choices it offers are described in its privacy materials.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.

Where consent is legally required for AppLovin-related processing, it must be specific and informed and obtained before that processing begins. Withdrawing consent must affect subsequent processing to the extent required by law. Applicable opt-out requests and recognized privacy signals must also be respected and communicated through the relevant integrations where required.

Advertising and Cookie Choices

You may use the privacy choices made available on the website and contact us at [email protected] to ask about consent, withdrawal, or advertising-related processing.

The store’s Your Privacy Choices page describes choices available under applicable U.S. state laws. Availability of a device-based opt-out through that page may depend on your location. Where required by applicable law, we will honor a valid Global Privacy Control signal or another legally recognized opt-out signal for the relevant browser or device.

You can also change certain browser settings or delete cookies. Those actions may affect the operation of the store and do not necessarily withdraw consent or stop data transmitted by every integration. If you use multiple browsers or devices, a browser-specific choice may need to be made separately on each one.

You may continue to see advertising after opting out of interest-based advertising, but it may be less relevant to your interests.

If AppLovin holds information associated with your email address or telephone number through its e-commerce advertising services, you may use AppLovin’s Privacy Rights Request Portal to request access to or deletion of information held by AppLovin. A request to AppLovin does not replace a request to Shopsomo concerning information we hold.

Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to know whether we process your personal information, request access to it, correct inaccurate information, request deletion, receive a portable copy of certain information, or object to or restrict certain processing.

You may also have the right to withdraw consent, opt out of certain targeted advertising or sales or sharing of information, and challenge or appeal a decision about a privacy request where applicable law provides that right.

To exercise a right, email [email protected]. Describe the request and provide enough information for us to identify the relevant account or transaction. We may ask for additional information reasonably necessary to verify your identity or your authority to act for another person. We will use verification information for that purpose and respond in accordance with applicable law.

Some information may need to be retained after a deletion request to complete a transaction, comply with a legal obligation, prevent fraud, resolve a dispute, or establish or defend a legal claim. We will explain a restriction on a request where applicable law requires us to do so. You may contact us if you believe a request has not been handled correctly.

Marketing Communications

If you receive promotional emails, you can use the unsubscribe instructions in the message or email us at [email protected]. Opting out of marketing does not prevent necessary communications about an order, payment, delivery, return, refund, security issue, or service inquiry.

Retention

We retain information for no longer than reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law. In assessing a period, we consider the type and sensitivity of the information, whether an order or request is ongoing, recordkeeping requirements, fraud and security needs, and the possibility of a dispute or legal claim.

When information is no longer needed, we take reasonable steps to delete it, anonymize it, or dispose of it securely, subject to applicable law and technical limitations. A service provider may apply its own retention rules to information it processes independently; its privacy notice provides further details.

International Processing

Shopsomo operates from China and uses providers and partners that may process information in other countries or regions. Privacy laws and protections may differ between those locations. Where a transfer requires particular safeguards under applicable law, we will apply the safeguards required for that transfer.

Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse. Access to information is limited according to operational needs. No website, transmission method, or storage system can be guaranteed completely secure.

If you have a customer account, take care to protect your sign-in details and contact us if you believe your account or personal information has been compromised.

Children

The store is intended for general shopping and is not directed to children under the age defined by applicable law. We do not knowingly collect children’s personal information in violation of applicable law or intend to provide children’s information to AppLovin. If you believe a child has provided personal information to us, email [email protected] so that we can review the matter.

Third-Party Websites and Services

Our website may link to services that Shopsomo does not operate. Their collection and use of information are governed by their own privacy notices. Review those notices before providing information directly to a third party.

Contact Us

For privacy questions, consent withdrawal, advertising choices, or requests concerning your personal information, email [email protected] or call +1646-113-1399. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).

Shopsomo is operated by Suizhou Zhendi Trading Co., Ltd., an English translation of the company’s Chinese legal name. Our business address is No. 142-03, Group 5, Caodianzi Residents’ Committee, Xicheng Subdistrict, Zengdu District, Suizhou, Hubei Province, China.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at [email protected]. You can find our other contact details on our contact information policy. For the purpose of applicable data protection laws, we are the data controller of your personal information.