Return and Refund Policy

Return Eligibility

Shopsomo accepts return requests for eligible products within 30 days of delivery, subject to this policy and applicable law.

For a standard change-of-mind return, the product must be unused and in its original condition. Please return its original packaging, accessories, instructions, hardware, and other included components where reasonably available. Proof of purchase, such as an order number or order confirmation, is required.

Damage caused after delivery by misuse, improper handling, or unauthorized modification may affect eligibility for a change-of-mind return. These conditions do not limit your rights if a product was damaged in transit, is defective or misdescribed, or differs from what you ordered.

How to Request a Return

Email [email protected] before sending a product back. Include your order number, the product name, and the reason for your request. If the request concerns damage, a defect, missing parts, or an incorrect product, include a description and clear photographs of the product, affected components, and packaging where available.

We will review your request and provide the applicable return instructions. Please do not send a product to the return address before receiving those instructions.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery. If a greenhouse, raised bed, planter, or included component arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as reasonably possible.

After reviewing the circumstances, we will provide an appropriate resolution under this policy and applicable law. Depending on the issue, this may include a full or partial refund, a replacement or missing component subject to availability, return shipping assistance, or another suitable remedy. A request to report a problem promptly does not reduce any mandatory consumer rights.

Damage that occurred during transportation is assessed separately from a manufacturing defect. Ordinary wear from use is also different from damage present on arrival. We will consider the product information, supplied instructions, evidence provided, and applicable law when reviewing a request.

Return Shipping Costs

For a change-of-mind return, the customer is generally responsible for return shipping unless we agree otherwise or applicable law requires another arrangement. Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

Where a product is confirmed to be damaged, defective, or incorrectly supplied because of our error, we will provide appropriate return shipping assistance. We will not require you to bear costs that applicable law requires us to cover. If another shipping charge may apply to a preference-based exchange or reshipment, we will disclose it before arranging that service.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision. Approved refunds are generally issued to the original payment method.

We aim to initiate an approved refund within 5–10 business days after receiving and inspecting the returned product. Your bank, card issuer, or payment provider may need additional time to display the funds. This processing target does not extend any shorter deadline required by applicable law.

If a refund has not appeared after the expected processing period, contact [email protected] with your order number.

Partial Refunds

A partial refund may be considered where permitted by applicable law, such as when a change-of-mind return is missing components for reasons unrelated to a confirmed defect or fulfillment error. Any deduction will be assessed according to the circumstances and applicable law. We will explain a proposed deduction where required and will not make a deduction prohibited by law.

Exchanges and Replacements

If you receive a damaged, defective, incomplete, or incorrect product, contact us to discuss a replacement, missing component, refund, or another appropriate resolution.

Replacement options depend on product stock and shipping availability. If the original item or component is unavailable, we may offer a refund or another mutually agreed solution, subject to applicable law.

For an exchange requested because of a change in preference, contact us before returning the product. Additional shipping charges may apply where permitted by law and disclosed in advance.

Order Cancellations and Changes

If you wish to cancel or change an order, contact [email protected] as soon as possible. We will make reasonable efforts to accommodate the request before the order has been processed or dispatched. Cancellation or modification cannot be guaranteed once processing or shipping has begun.

If an order has already shipped, you may request a return under this policy and applicable law. If we cancel an order after collecting payment, we will arrange the appropriate refund. Any mandatory cancellation or withdrawal right remains unaffected.

Lost or Undelivered Orders

If your order does not arrive within the estimated delivery window stated in our Shipping Policy, contact us with your order number. We will review available tracking information and investigate with the carrier where appropriate.

If a shipment is confirmed lost or cannot be delivered, we will work with you on an appropriate resolution under this policy and applicable consumer protection law. If tracking shows delivery but you cannot locate the package, check the delivery location and contact the carrier where appropriate. You may also contact us for assistance.

Return Address

Every return must be arranged with customer service before shipment.

Suizhou Zhendi Trading Co., Ltd.

No. 142-03, Group 5, Caodianzi Residents’ Committee, Xicheng Subdistrict, Zengdu District, Suizhou, Hubei Province, China.

Email [email protected] for return instructions. You may also call +1646-113-1399. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).

Nothing in this policy excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.